Easy Returns & Free Exchanges

Our goal is simple, if you are not completely satisfied with your purchase from DXL, simply return it for a refund within 90 days.

Bring to Store

  • Return to one of 290+ DXL or Casual Male Stores
  • Get your refund instantly
  • Always free of any charges
Find A Store

Easy Returns by Mail

  • Start your return online
  • Print the $7.50 pre-paid return label
  • Return wrong or defective merchandise free of charge
Start Return

Free Exchanges

  • Free shipping when exchanging for a different size or color
  • Contact customer service to coordinate your exchange
Customer Service
FAQs
How long do I have to return an item?

Our goal is simple, if you are not completely satisfied with your purchase, simply return the unworn, unlaundered item(s) in salable condition within 90 days of purchase. to a DXL store along with your receipt and original form of payment or return the items(s) via mail once you’ve started your return online Start your return online

We stand behind our goods and services and always do our best to take care of our Guest’s returns on a case-by-case basis. In extenuating circumstances, if the return is accepted after 90 days, the refund will be processed in the form of a gift card or E-gift card. We have long believed that when we treat our Guests fairly, they in turn are fair with us.

Where do I mail my return or exchange?

The Address for returns will be pre-printed on the return label when you Start your return online.

Send returns to:

DXL
Attn: Returns Department
555 Turnpike St.
Canton, MA 02021

Can I exchange the products I ordered?

Yes! Need a different size or color? Exchange your item in store or online via Customer Service within 90 days of purchase. Exchanges made through the mail will receive free shipping both ways. Contact Customer Service via phone: 855.746.7395, email: customerservice@destinationxl.com or Live Chat to start your exchange.

Return or Exchange In-Store

You can return your online or in-store purchase to any of our 290+ DXL or Casual Male stores within 90 days of purchase. All returns and exchanges must be unworn, unlaundered merchandise in salable condition and must be accompanied by a valid receipt or packing slip. The full purchase price, with applicable tax, will be refunded in the original method of payment.

How do I replace a defective or wrong item?

If you received a damaged, defective or wrong item, we’re here to make it right. Please contact customer service regarding your order and we’ll take care of it. Contact Customer Service via phone: 855.746.7395, email: customerservice@destinationxl.com or Live Chat

How do I contact Customer Service for returns questions?

You can contact Customer Service via phone: 855.746.7395, email: customerservice@destinationxl.com or Live Chat

What if I’m returning a gift?

Please contact Customer Service via phone: 855.746.7395, email: customerservice@destinationxl.com or Live Chat

How long will it take my return to be processed so I can receive my credit?

Returns are typically processed within 3 to 5 business days from the time your package arrives at our distribution center. You may check the status of your return or exchange using the Order Status link at the top of the page using your order number.

Can I track the progress of my return?

You may check the status of your return or exchange using the Order Status link at the top of the page using your order number.

What is your return policy for international customers?

International online orders must be returned via Borderfree and must be authorized using a Return Merchandise Authorization form. Please contact Customer Service to process this form and to receive shipment documentation. Borderfree will credit your account upon receipt of the merchandise at the international hub.

We are not able to offer merchandise exchanges on online orders shipped internationally. If you return an item that was purchased using a coupon discount that was taken on the entire transaction, the value of such coupon was proportionally distributed to all items purchased and the discount will be forfeited and may not be reused. If you return one of the items, the final price refunded will be the original as-sold price shown on the receipt less the prorated coupon discount.

Returns sent without the appropriate documentation may be delayed in Customs. Unfortunately, we cannot refund your original international shipping charges

How do I return or exchange an item purchased using Afterpay?

Afterpay returns follow DXL’s standard return process. If you return an order made through Afterpay for the first time, it can be confusing, as you may expect the entire payment schedule for your order to be readjusted to reflect the new order value.

Once the refund is processed by DXL it automatically drops through to Afterpay, and your payment installment plan is adjusted to reflect the new total order value starting with the last payment installment and working backwards.

Therefore, you may find that your payments that are the furthest out, have been reduced to zero, and the closest payments remain at the original value.

If an item is returned to stores, the full amount paid will be refunded to the payment method connected to your Afterpay account, you will still be responsible for your payments to Afterpay.

Are there any items that may not be returned?

Custom Clothing
Gift Cards
Face Masks

All contents © 2011-2022. Destination XL Group, Inc.
All Rights Reserved.
Do you want to leave this page