Customer Service
Returns & Exchanges
START YOUR RETURN NOW
If you cannot visit any of our stores for your return, please complete the following steps to return the merchandise via UPS.
1. Complete the return/exchange form that came with your order or print it here!
2. Complete the instructions in the UPS Prepaid Returns Label process.
3. Bring the package to your nearest UPS drop-off location!
Still have questions? Keep reading the Returns & Exchange policy below for all of the details.
RETURNS / EXCHANGE POLICIES
Our goal is simple, if you are not completely satisfied with your purchase, simply return the unworn, unlaundered item(s) in salable condition within 90 days of purchase to a DXL store along with your receipt and original form of payment or return the items(s) via UPS, or your preferred carrier, along with your completed Return/Exchange Form.
We stand behind our goods and services and always do our best to take care of our Guest’s returns on a case-by-case basis. In extenuating circumstances, if the return is accepted after 90 days, the refund will be processed in the form of a gift card or E-gift card. We have long believed that when we treat our Guests fairly, they in turn are fair with us.
Please note that due to hygiene and safety concerns our DXL masks are non-returnable and non-refundable.
IN-STORE PURCHASES
Any in-store purchase(s) returned within 90 days of purchase will be refunded to your original form of payment. If we are unable to find a record of your sale, and choose to provide a refund, we will ask for either your address or phone number to process the refund as a DXL Gift card or E-Gift card based on the current selling price of the item(s).
Sorry, but we are unable to accept returns for Custom clothing (suits, suit separates, jackets and dress shirts) unless it is damaged/defective merchandise.
DXL Gift cards and E-Gift cards cannot be returned.
Discounts given at the time of purchase will be deducted from returned merchandise. In the event of a return or exchange, discount may be forfeited. For example, when a purchase involved a coupon discount taken on the entire transaction, the value of such coupon was proportionally distributed to all items purchased. If you return one of the items, the final price refunded will be the original as-sold price shown on the receipt less the prorated coupon discount.
Refunds, with valid receipt, for in-store purchases paid for by cash under $100 will be refunded in cash unless store funds are not available. If store funds are not available, the refund will be delivered in the form of a check mailed from our Home Office within 7-10 business days of the return.
Any in-store purchases paid by cash or check returned back to our distribution center will be refunded as a DXL E-Gift card.
We reserve the right to refuse any return. ID may be required in connection with any return or exchange.
ONLINE PURCHASES
For the quickest processing of your web or phone order exchange, fill out the return/exchange form and use the enclosed pre-paid UPS return label ($7.50 will be charged against your original method of payment for using the pre-paid shipping label). If you do not have a return label, you can download and print a label. Please record your tracking number for reference and then bring the package to your nearest UPS drop-off location.
We will ship your replacement item(s) within the continental U.S. at no additional charge. Any purchase(s) returned within 90 days of purchase will be refunded to your original form of payment. All other refunds will be in the form of a DXL E-Gift card. Shipping and handling charges are non-refundable unless an error occurred on our part in shipping your order.
The $7.50 pre-paid shipping-label cost will be waived for item(s) returned for damaged/defective merchandise and/or exchange orders only.
Send returns to: 555 Turnpike Street, Canton, MA 02021 or contact Customer Service if the item has been shipped directly from the manufacturer.
For your convenience, DXL also offers FREE RETURNS AND EXCHANGES TO ANY OF OUR STORES.
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INTERNATIONAL PURCHASES & RETURNS POLICY
DXL offers international shopping through our partnership with global e-commerce provider Borderfree. By placing an international order, you acknowledge that your financial transaction and shipment will be processed by Borderfree. Your customer service needs will be handled directly by DXL.
ABOUT BORDERFREE
Borderfree partners with online retailers to sell internationally by providing international customers with access to products found in the United States. Borderfree allows local currency prices to be visible throughout DXL.com and displays your final total (including customs tariffs, taxes and shipping fees) during Checkout. Borderfree also enables DXL.com to take advantage of a shipping network that delivers packages quickly and reliably to global customers.
HOW TO ORDER
- You will have the option to select International shopping and choose your shipping destination and preferred currency. All DXL prices will automatically be converted into your chosen currency.
- Shop DXL.com as you normally would. When you proceed to Checkout, your secure transaction will be completed with Borderfree. Borderfree will calculate and display a guaranteed order total, including all shipping costs and any applicable duties and taxes.
- Once your transaction is complete, DXL will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination.
- You may ship to a specific country but pay with a different country's currency. If you don't see your country listed, we are not currently able to ship to that destination.
- If you are shipping to a U.S. or an APO/FPO address, simply proceed through the regular Checkout process.
EXCHANGE RATES
Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
DUTIES & TAXES
Your order total is guaranteed at the exchange rate set when your order is placed. International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout and can be viewed under Duties & Taxes.
Duty, customs tariffs and VAT are set by the destination country. They are determined based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by Borderfree during Checkout.
PAYMENT METHODS
Your credit card will be billed by Borderfree when your package is shipped to its final international destination. 'BF* DXL.com will appear on your credit card statement. We are sorry but DXL.com Gift cards, E-Gift cards and DXL Rewards Club Certificates are not accepted at this time.
SHIPPING OPTIONS & CHARGES
International shipping costs are calculated based on a number of factors, including the chosen service level (Standard/Express), the number of purchased items, the weight of the items and the destination country postal code. During Checkout, international shipping costs will be calculated and guaranteed by Borderfree based on the items you are purchasing and your shipping destination.
International customers may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single international orders to multiple addresses at this time.
DELIVERY TIMELINE
Most in-stock items generally arrive within 4-10 business days after your order is received depending on service type and destination. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout.
Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
Online International Returns
International online orders must be returned via Borderfree within 90 days of delivery and must be authorized using a Return Merchandise Authorization form. Please contact Customer Service to process this form and to receive shipment documentation. Borderfree will credit your account upon receipt of the merchandise at the international hub.
We are not able to offer merchandise exchanges on online orders shipped internationally. If you return an item that was purchased using a coupon discount that was taken on the entire transaction, the value of such coupon was proportionally distributed to all items purchased and the discount will be forfeited and may not be reused. If you return one of the items, the final price refunded will be the original as-sold price shown on the receipt less the prorated coupon discount.
Returns sent without the appropriate documentation may be delayed in Customs. Unfortunately, we cannot refund your original international shipping charges
INTERNATIONAL ONLINE EXCEPTIONS
- International orders are not eligible for merchandise exchanges or ship to store.
- Some promotional restrictions may not apply to international order including some promotions, free shipping, gifts with purchase.
- DXL.com Gift cards cannot be sold or redeemed internationally at this time.
- Some items may not be available for international shipment. International customers will be notified to remove restricted items during Checkout.
- We apologize as we are currently unable to offer DXL Rewards Club membership to international shoppers.
- The maximum order value for international shipment is US$25,000.
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SHIPPING INFORMATION
DELIVERY OPTIONS
- Delivery methods and delivery days may vary based on the shipping location.
- If an item has alterations, please add 2 delivery days for all delivery options including Express options.
- For items shipping direct from the manufacturer, please review additional processing time and shipping delivery options on the Additional Info tab for each item. Not all items shipping direct from the manufacturer are available for Express Delivery options.
STANDARD DELIVERY
- P.O Boxes: Estimated delivery 7 to 10 business days via USPS
- APO/FPO/DPO: Estimated delivery 15 to 20 business days via USPS
- HI, AK and U.S. Territories: Estimated delivery 15 to 20 business days via USPS
- Shipping to a Military Address - APO/FPO/DPO
Most items on dxl.com can be shipped to APO, FPO or DPO addresses, however, there are exceptions. Please contact us before completing your purchase to ensure your items qualify to be shipped to a APO, FPO or DPO address.
EXPRESS DELIVERY
- Next or 2nd Day Business Express Service is available for in-stock items in the continental United States if ordered and credit is approved by 2pm ET on a business day.
- Express Delivery to rural or remote locations typically arrives within 3-4 business days.
Click here for International Shipping Information
ORDER TRACKING
- You will receive a tracking number in your shipment confirmation email, unless your item is shipped by the U.S. Postal Service.
- Standard delivery tracking numbers may not appear on UPS website for 1-4 days.
RATES
| Standard Delivery Rates * | |
|---|---|
| Up to $99.99 | $10.00 |
| $100 and Over | Free |
| Gift Cards | Free (no Saturday Delivery) |
| Express Delivery Rates * | |
|---|---|
| 2nd Business Day | $30.00 |
| Next Business Day | $40.00 |
| Saturday Delivery | $45.00 |
| Ship to Store Delivery Rates | |
|---|---|
| Standard Delivery* † | Free |
| 2nd Business Day Express Delivery * | $30.00 |
| Next Business Day Express Delivery * | $40.00 |
*Expedited service available only to the contiguous 48 states. We ship to PO boxes, Alaska, Hawaii, APO/FPO, U.S. territories and possessions by U.S. Postal Service (USPS).
†FREE domestic (U.S.) standard shipping to any Casual Male XL®, or DXL® store (excludes some Home and Living products). Shipping surcharges still apply.
International shipping is not available on some Home & Living and Living XL products.
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SAME DAY PICK UP IN-STORE
How to use Same Day Pickup In-Store
- Select your item preferences including size, color and quantity
- Choose the option to "Pickup in Store Today"
- Select your preferred store & confirm product availability
- When product is confirmed as available at that location, select "Add to Bag"
- Proceed to checkout and place your order
- Pick up your order in-store the same day!
*You will be notified by email when we have received your order. You will then receive a follow-up email when your order is ready for pickup, which will include your specific pickup time. Please bring the second email notification containing the order number and order details when you pick up your order.
General Store Pickup Times
CURBSIDE PICKUP HOURS: MONDAY-SATURDAY: 12 - 6 PM • SUNDAY: 1 -4 PM
Important Information
- Not all items and store locations are eligible for Same Day Pickup.
- Pickup is available during designated hours only, see above.
- If your order is placed outside of this timeframe, it will be ready on the next business day.
- Customer Pickup orders (Curbside Pickup and Buy Online Pickup in-Store orders) that have not been claimed in 7 days or more will be cancelled. An authorization hold will be placed on your credit card at the time of your order, but you are only charged for the order when you pick up the merchandise from the store.
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Size Guides
Tops & Outerwear
The below measurements reflect the body measurements and should be used as a guide for the for the size listed. For additional measurements please contact customer service. For Dress Shirts, to establish your neck and sleeve length follow the "how to measure guide" and order based on these measurements.
Tip: Each neck size is offered with multiple sleeve lengths, if your measurement falls between two of our sizes we recommend ordering the longer of the two.
Regular Sizing Built for Customers 6' and shorter
| Size | Neck | Sleeve Length measured from the center of back neck | Chest |
|---|---|---|---|
| XL | 16"-16 1/2" | 34"-35" | 42"-44" |
| 1XL | 17"-17 1/2" | 34 1/2"-35 1/2" | 46"-48" |
| 2XL | 18"-18 1/2" | 35"-36" | 50"-52" |
| 3XL | 19"-19 1/2" | 35 1/2"-36 1/2" | 54"-56" |
| 4XL | 20"-20 1/2" | 36"-37" | 58"-60" |
| 5XL | 21"-22" | 36 1/2"-37 1/2" | 62"-64" |
| 6XL | 23"-24" | 37"-38" | 66"-68" |
| 7XL | 25"-26" | 37 1/2"-38 1/2" | 70"-72" |
| 8XL | 27"-28" | 38"-39" | 74"-76" |
Tall Sizing Built for Customers 6' 1/2" and taller
| Size | Neck | Sleeve Length measured from the center of back neck | Chest |
|---|---|---|---|
| XLT | 16"-16 1/2" | 36"-37" | 42"-44" |
| 1XLT | 17"-17 1/2" | 36 1/2"-37 1/2" | 46"-48" |
| 2XLT | 18"-18 1/2" | 37"-38" | 50"-52" |
| 3XLT | 19"-19 1/2" | 37 1/2"-38 1/2" | 54"-56" |
| 4XLT | 20"-20 1/2" | 38"-39" | 58"-60" |
| 5XLT | 21"-22" | 38 1/2"-39 1/2" | 62"-64" |
| 6XLT | 23"-24" | 39"-40" | 66"-68" |
| 7XLT | 25"-26" | 39 1/2"-40 1/2" | 70"-72" |
| 8XLT | 27"-28" | 40"-41" | 74"-76" |
Sport Coats
The below measurements reflect the body measurements and should be used as a guide for the for the size listed. For additional measurements please contact customer service.
Regular Sizing Built for Customers 6' and shorter
| Size | Sleeve Length measured from the center of back neck | Chest |
|---|---|---|
| XL (42-44) | 34"-35" | 42"-44" |
| 1XL (46-48) | 34 1/2"-35 1/2" | 46"-48" |
| 2XL (50-52) | 35"-36" | 50"-52" |
| 3XL (54-56) | 36"-37" | 54"-56" |
| 4XL (58-60) | 37"-38" | 58"-60" |
| 5XL (62-64) | 38"-39" | 62"-64" |
| 6XL (66-68) | 39"-40" | 66"-68" |
Tall Sizing Built for Customers 6' 1/2" and taller
| Size | Sleeve Length measured from the center of back neck | Chest |
|---|---|---|
| XLT (42-44) | 34 1/2"-35 1/2" | 42"-44" |
| 1XLT (46-48) | 35"-36" | 46"-48" |
| 2XLT (50-52) | 36"-37" | 50"-52" |
| 3XLT (54-56) | 37"-38" | 54"-56" |
| 4XLT (58-60) | 38"-39" | 58"-60" |
| 5XLT (62-64) | 38"-39" | 62"-64" |
| 6XLT (66-68) | 40"-41" | 66"-68" |
Suit Jackets
Short Sizing Built for Customers 5'4" - 5'7"
| Size | Sleeve Length measured from the center of back neck | Chest |
|---|---|---|
| 44S | 33"-33 1/2" | 44" |
| 46S | 33 1/2"-34 1/2" | 46" |
| 48S | 33 1/2"-34" | 48" |
| 50S | 34"-34 1/2" | 50" |
| 52S | 34 1/2"-35" | 52" |
| 54S | 35"-35 1/2" | 54" |
| 56S | 35"-35 1/2" | 56" |
| 58S | 35 1/2"-36" | 58" |
| 60S | 36"-36 1/2" | 60" |
Regular Sizing Built for Customers 5'7 1/2" - 6'
| Size | Sleeve Length measured from the center of back neck | Chest |
|---|---|---|
| 44R | 33 1/2" - 34" | 44" |
| 46R | 34"-34 1/2" | 46" |
| 48R | 34 1/2" - 35" | 48" |
| 50R | 35"- 35 1/2" | 50" |
| 52R | 35"- 35 1/2" | 52" |
| 54R | 35 1/2"-36" | 54" |
| 56R | 36" - 36 1/2" | 56" |
| 58R | 36 1/2"-37" | 58" |
| 60R | 36 1/2"-37" | 60" |
Long Sizing Built for Customers 6'1 1/2" and taller
| Size | Sleeve Length measured from the center of back neck | Chest |
|---|---|---|
| 44L | 34 1/2" - 35" | 44" |
| 46L | 35"-35 1/2" | 46" |
| 48L | 35"-35 1/2" | 48" |
| 50L | 35 1/2"-36" | 50" |
| 52L | 36" - 36 1/2" | 52" |
| 54L | 36 1/2"-37" | 54" |
| 56L | 36 1/2"-37" | 56" |
| 58L | 37"-37 1/2" | 58" |
| 60L | 37 1/2" - 38" | 60" |
Executive Suit Jackets
Executive Cut Jackets are more generously proportioned through the midsection.Short Sizing Built for Customers 5'4" - 5'7"
| Size | Sleeve Length measured from the center of back neck | Chest |
|---|---|---|
| 44ES | 32 1/2"-33" | 44" |
| 46ES | 33"-33 1/2" | 46" |
| 48ES | 33 1/2"-34" | 48" |
| 50ES | 34"-34 1/2" | 50" |
Regular Sizing Built for Customers 5'7 1/2" - 6'/span>
| Size | Sleeve Length measured from the center of back neck | Chest |
|---|---|---|
| 44ER | 33"-33 1/2" | 44" |
| 46ER | 33 1/2"-34" | 46" |
| 48ER | 34"-34 1/2" | 48" |
| 50ER | 34 1/2" - 35" | 50" |
| 52ER | 35"-35 1/2" | 52" |
| 54ER | 35"-35 1/2" | 54" |
| 56ER | 35 1/2"-36" | 56" |
| 58ER | 36" - 36 1/2" | 58" |
| 60ER | 36 1/2"-37" | 60" |
Shorts, Pants and Jeans
When ordering, please review the inseam measurements offered. For our Tall customers the rise will also be longer to help offer the best comfort possible. The below measurements reflect the body measurements and should be used as a guide for the for the size listed. For additional measurements please contact customer service.
Regular Sizing Built for Customers 6' and shorter
| Size | Waist |
|---|---|
| XL | 38"-40" |
| 1XL | 42"-44" |
| 2XL | 46"-48" |
| 3XL | 50"-52" |
| 4XL | 54"-56" |
| 5XL | 58"-60" |
| 6XL | 62"-64" |
| 7XL | 66"-68" |
| 8XL | 70"-72" |
Tall Sizing Built for Customers 6' and taller
| Size | Waist |
|---|---|
| XLT | 38"-40" |
| 1XLT | 42"-44" |
| 2XLT | 46"-48" |
| 3XLT | 50"-52" |
| 4XLT | 54"-56" |
| 5XLT | 58"-60" |
| 6XLT | 62"-64" |
| 7XLT | 66"-68" |
| 8XLT | 70"-72" |
Shoes & Socks
Socks are available in sizes 10-13 and 13-16. Please order based on shoe size.
| Length | Width | ||||
|---|---|---|---|---|---|
| Size U.S. | Heel to Toe | N(B) Narrow | M(D) Medium | W (2E, 3E) Wide | EW (4E, 5E) Extra Wide |
| 10 | 10.625" | N/A | N/A | 4.40" | 4.60" |
| 11 | 11.00" | N/A | N/A | 4.50" | 4.70" |
| 12 | 11.33" | 3.87" | 4.25" | 4.62" | 5.00" |
| 13 | 11.66" | 4.00" | 4.37" | 4.75" | 5.12" |
| 14 | 12.00" | 4.12" | 4.50" | 4.87" | 5.25" |
| 15 | 12.33" | 4.25" | 4.62" | 5.00" | 5.37" |
| 16 | 12.66" | 4.37" | 4.75" | 5.12" | 5.50" |
| 17 | 13.00" | 4.50" | 4.87" | 5.25" | 5.62" |
| 18 | 13.33" | 4.62" | 5.00" | 5.37" | 5.75" |
Still Unsure?
In order to help you get an accurate fit, we've developed a printable sizing guide. In several easy steps you can determine your shoe size. Simply print the three pages full size onto 8.5 x 11 paper, follow the directions and proceed to measure both feet to ensure accuracy.
Hats & Gloves
Hats
| Size | Hat Size | Head Measurement |
|---|---|---|
| XL | 7 1/2"-7 5/8" | 23 5/8" |
| 2XL | 7 3/4"-7 7/8" | 24 1/2" |
| 3XL | 8"-8 1/8" | 25 1/4" |
| 4XL | 8 1/4"-8 3/8" | 26" |
Gloves
| Size | Hand Circumference |
|---|---|
| L | 9 1/2" |
| XL | 10" |
| 2XL | 10 1/2" |
| 3XL | 11 1/2" |
| 4XL | 12" |
HOW TO MEASURE FOR YOUR SIZE
1. Neck: Using a soft tape measure to measure around the base of your neck. Measure against skin and add 1/2" for Your Perfect size.
2. Chest: (For suit and jacket size.) Measure over a shirt. Tape should slightly under armpit and straight across shoulder blades and Chest.
3. Sleeve: With your elbow bent, measure from the middle of your back directly below neck--across shoulders and elbow to the wrist (total inches equal your sleeve length). Round up to even number to determine your sleeve length.
4. Waist: Measure the circumference of where you would like your Waistband to fall where you normally wear your pants. Whether it is at your natural waist or below your waist.
5. Inseam: Preferred length of pant measure from crotch seam to bottom hem.
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FAQs
Charity
- Charity or Donation Requests
We would be happy to consider your request.
All requests can be sent to us either through the U.S. Postal Service or via fax. Once received, the requests are reviewed by our Charitable Contributions Committee, and we will send our response to you by mail. The committee usually meets every three weeks. We will ensure your request is included in the next review meeting. Please send your request on your agency letterhead with your tax ID information.
Please send all information regarding your request to:
Attention: Charitable Contributions Committee
555 Turnpike Street
Canton, MA 02021
Telephone: 781-828-9300 x2501
Fax: 781-472-1502
Cookies & Security
- Website Security
Click here to view our Security Statement.
Customer Service
- Shopping advice
Our Personal Shopping Assistants can help you find the perfect item for gift giving, wardrobing advice and the right look for you.
Just give us a call at 855-746-7395. - Contact Customer Service
Email: You can contact us via email by clicking here.
Live Chat: You can contact us via chat by using the chat link to the bottom of your screen.
Phone number: 855-SHOPDXL (855-746-7395)
Fax: 800-225-6072 or 781-575-9866
Mailing Address:
Destination XL Customer Service
555 Turnpike Street
Canton, MA 02021Our call center hours are:
Monday thru Friday 8 am to 9 pm
Saturday 9 am to 9 pm
Sunday 11 am to 9 pm
Employment Opportunities
- Employment Opportunities
You may review employment opportunities by clicking here.
Gift Cards
- Purchase a gift card
Click here to order a gift card or e-gift card.
- Using a gift card
You can use your gift card to purchase DXL items either online or at a local store.
- Lost e-gift card
Click here to contact Customer Service for electronic gift cards.
Miscellaneous
- George Foreman items
Unfortunately, George Foreman is no longer a spokesperson of Casual Male XL.
We currently offer Harbor Bay and Oak Hill Brands which are very similar to George Foreman line of clothing. These brands have the same quality and material as the George Foreman merchandise. They feature the waist relaxer, neck relaxer, jacket relaxer, and dry-action. - Model Selection
Manufacturers generally only make "regular" size samples 6 to 8 months prior to a photo shoot. We make the assumption that a quality garment looks good on anyone, no matter what size he is. Though some of our models may appear thinner, most are very tall (over 6"4") and can wear our sample clothes. We carry so many sizes it would be hard to show every garment in every size.
Mobile App
- Mobile website and Mobile App
We offer a Mobile App which can be downloaded on the Apple App Store or Google Play.
Instant Access to DXL Rewards Club Certificates and DXL Rewards Club Point Balances
Easy-to-Use Product Search Filters
Store Locator thru Goggle Maps
Barcode Scanner to View In-Store Product Info
Online Shopping
- Searching for a specific item
You may search for specific items using our search item# or keyword on the top of the page.
You can enter the item name, number or brand. - Delete or update items in shopping bag
To delete or update items in your shopping bag, click on the top right of the page next to the word Checkout
Select Edit your Shopping Cart and the items in your shopping bag will display.
To delete items, select the Remove button located underneath the quantity box.
To update quantity, enter in the quantity and select Update. - Guest Shopping without logging in
If you are experiencing issues with your username and password, you may also Checkout as a Guest available on the Checkout page.
- Catalog Request
We no longer offer and mail paper catalogs. We invite you to shop our website at www.dxl.com which provides a much larger selection than any catalog could provide!
The DXL website is a one-stop shop that provides everything from casual sportswear to athletic wear to business attire, as well as an entire selection of shoes - all in your sizes, and in a range of prices from affordable basics to top designer brands.
The DXL website offers a bigger selection of styles and designer names than you'll find anywhere else! DXL carries all the styles and brands you know from Casual Male XL and Rochester, plus many more you've never before seen in your size. - Shop Casual Male XL website
Casual Male XL
- What happened to CasualMaleXL.com?
- In order to bring you a seamless shopping experience Destination XL is now the home of Casual Male XL.com.
- What happens if I visit CasualMaleXL.com?
- Guests who type or search for Casual Male XL will be re-directed to the Destination XL website
- Will I still receive emails from CasualMaleXL.com?
- Yes, if you have signed up to receive emails from Casual Male XL you will still continue to receive emails from Casual Male XL.
- Will all of my account information from Casual Male XL remain the same?
- Yes, all of your account information will remain the same on DestnationXL.com.
- How will I find the closest Casual Male XL store?
- All stores will be listed on the store locator page on DXL.com.
- What happened to CasualMaleXL.com?
- Shop Rochester Clothing website
Rochester Clothing
- What happened to Rochesterclothing.com?
- In order to bring you a seamless shopping experience Destination XL is now the home of RochesterClothing.com.
- What happens if I visit Rochesterclothing.com
- Guests who type or search for Rochester Clothing will be re-directed to the Destination XL website.
- Will I still receive emails from Rochesterclothing.com?
- Yes, if you have signed up to receive emails from Rochester Clothing you will still continue to receive emails from Rochester Clothing.
- Will all of my account information from Rochester Clothing remain the same?
- Yes, all of your account information will remain the same on DestnationXL.com.
- What happened to Rochesterclothing.com?
- Shop LivingXL website
Living XL
- What happened to LivingXL.com?
- In order to bring you a seamless shopping experience Destination XL is now the home of LivingXL.com.
- What happens if I visit LivingXL.com
- Guests who type or search for Living XL will be re-directed to the Destination XL website.
- Will I still receive emails from LivingXL.com?
- Yes, if you have signed up to receive emails from Living XL you will still continue to receive emails from Living XL.
- Will all of my account information from Living XL remain the same?
- Yes, all of your account information will remain the same on DXL.com.
- What happened to LivingXL.com?
Orders
- Layaway
No we do not offer a layaway program.
- Change or cancel my order
Because we began processing your order as soon as you placed it, orders cannot be changed or canceled once they are placed.
- Awaiting stock
Awaiting stock means that the item is currently out of stock. Each item page will display a date listed next to the product which is when we expect to receive the product back in stock. This is an estimate and can change dependent on when the manufacturer ships the product to our distribution center.
The items we have in stock will ship separately and we will ship your backordered item(s) as soon as we are able to process the stock for shipment. We are unable to hold the entire order until we receive all items in stock.
Items shipped separately do not result in an additional shipping fee.
Items shipped may be tracked online using the Track Order option on the website. - "Processing" order status
Your order is being picked, packed and getting ready to be shipped. It may take a few days to process an order. The order may remain in this status until the order has shipped and has reached one of the UPS Hub locations. You will receive an email confirmation with tracking information once your order ships.
Shipped from Manufacturer: Orders shipped directly by the manufacturer may require additional processing which will vary by item.
Items with Alterations: Please allow 1-2 extra business days for alterations. - Order history
You may view any of your previous online orders in the My Profile section of the website once you have logged into Your Account.
You can easily track shipping and return status on any of your orders. - Order Status & Tracking
Use the Track Order link at the top of the page for the status of your order and to track delivery.
- Order by Phone
You can order by phone at 855-SHOPDXL (855-746-7395)
Payment Methods
- Casual Male Or DXL Credit Card
We no longer offer a Casual Male XL credit card and do not offer a DXL Credit Card.
We do accept most major credit cards and PayPal for most items. - Multiple Credit Card Charges
When you place an order, we obtain a "temporary authorization" by contacting the bank or credit card company electronically to verify that funds are available. Your bank or credit card company may remove or set aside the necessary funds to cover the order for a period of up to five business days.
We do not charge your card until the order has shipped. When we process a charge to the card, that first “temporary authorization” charge should automatically be removed by your bank or credit card company.
If there are any items on back order, we will not charge your card for the item until it has shipped. - CSC Credit Card Security Code
To further protect your security, we request your credit card security code (CSC) each time you checkout, and we do not store this number on our site.
Visa, MasterCard, Discover & Diner's Club: On the back of your card, there is a three digit, non-embossed number printed on the signature panel immediately following your account number.
American Express: On the front of your card, there is a four digit, non-embossed number printed above your account number. - PayPal
We accept PayPal, however, some products are excluded due to extended processing times.
We also accept most major credit cards. - AfterPay
We accept AfterPay, however, some products are excluded due to extended processing times.
Please click here you learn more about AfterPay. - Payment Methods
We currently accept VISA, MasterCard, Discover, American Express, Diner's Club and JCB cards.
We also accept PayPal, however, some products are excluded due to extended processing times.
We also accept personal and business checks. We are unable to accept money orders.
Promo Codes & Coupons
- Sign up for Promotions
Click here to join our email distribution.
Receive exclusive sale promotions
Shop new items before they are available to others
Be notified in advance of any general sales
Learn about all of our store events in advance
It's a great way to stay informed about everything at Destination XL. Sign up today! Destination XL will not share your email address with anyone else. Your email address will only be used to deliver our promotions and newsletters. - Apply a coupon or offer code
To apply a coupon/offer code online, you can enter the code into the Enter Offer Code box on the final Check Out page. You can enter the code and click on Apply and the offer should appear with the adjustment.
Only one coupon offer or promotion may be applied to an order. We are unable to combine offers.
Returns & Exchanges
- Returns & Exchanges
Click here to review the return/exchange information.
- Return Status
Returns are typically processed within 3 to 5 business days from the time your package arrives at our distribution center.
You may check the status of your return or exchange using the Track Order link at the top of the page using the order number. - Return to a store
When will stores reopen to process returns?
Our stores remain closed for now. We are following local, state and federal guidance to ensure our associates’ and guests’ health and safety before reopening. Keep checking DXL.COM for updates and new information on store openings.How do I return my store purchase while stores are closed?
You may return your purchase via mail or wait until our stores reopen.
We are happy to help you via Chat or by emailing customerservice@destinationxl.comNo-Hassle FREE RETURNS AND EXCHANGES TO ANY OF OUR STORES
All returns and exchanges must be unworn, unlaundered merchandise in salable condition within 90 days of purchase and must be accompanied by a valid receipt or packing slip. The full purchase price, with applicable tax, will be refunded in the original method of payment.
Returns of unworn, unlaundered merchandise in salable condition after 90 days with or without a receipt or packing slip will be issued a merchandise credit that reflects the item's lowest price within the last 30 days, including all applicable discounts and promotions, plus tax.
- Custom clothing cannot be returned for a refund or exchange, unless there is a material defect.
- Gift cards cannot be returned.
- All LivingXL (Home & Living) products have a separate Return Policy.
Click here to view return information to learn more.
Click here for the store locator. - UPS pre-paid return label
Click here to print a pre-paid UPS return label.
Click here for more information on returns/exchanges.
We are sorry that we are unable to offer UPS labels for international or for Home & Living items.
Click here to print a pre-paid UPS return label. - Return Form
To print a return form, click here.
To check the status of your return or exchange, you may use the Track Order link at the top of the page using the order number.
This is a pdf form. To download Adobe Reader free, click here.
Same Day Store Pickup
- Same Day Store Pickup Timing
You will receive an email order confirmation with the details of your order.
You will receive another email when your order has been confirmed and ready for pickup. - Return a Same Day Store Pickup
Yes! You may return or exchange any unworn, unwashed merchandise within 90 days of purchase.
Click here for additional Return/Exchange information. - Try on a Same Day Store Pickup
Yes! Fitting rooms are available in the store.
- Same Day Store Pickup Cancel
An order placed for Same Day Store Pickup can be canceled prior to pick up at the store. Please contact us at 855-746-7395 for additional assistance.
- Change a Same Day Store Pickup
The existing order can be canceled and a new order can be placed. Please contact us at 855-746-7395 for additional assistance.
- Bring to pickup at store
Please bring the email notification with the order number and order details with you to pick up the order.
- Location of Pickup
Any store associate will be glad to assist you!
Shipping & Delivery
- Drop ship items (shipped from manufacturer)
Drop Ship items are shipped directly from the manufacturer and are special items we do not stock in our warehouse. Drop ship items require additional shipping time and is noted on the product information page.
When ordering, the item will appear with "Ships from manufacturer."
Sorry, we are unable to ship to a PO Box as a signature is required upon delivery. We are also unable to expedite shipping on some drop ship items. - Shipping Internationally
Yes, we ship internationally.
Click here for additional information on international shipping. - UPS/US Post Office Delivery
UPS has partnered with the United States Postal Service (USPS) and created a delivery service called "SurePost". This service is designed specifically for lighter packages.
The order is first shipped via UPS SurePost. UPS delivers the order to the United States Postal Office which, in turn, completes the delivery to the final shipping location. - Shipping to Canada
Yes, we ship to Canada.
Click here for additional information on international shipping. - Shipping Options and Costs
Click here for shipping options and charges.
- Delivery timeframe
Standard Delivery
Delivery methods and delivery days may vary based on the shipping location.
For items shipping direct from the manufacturer, please review additional processing time and shipping delivery options on the Additional Info tab for each item.
Next or 2 Business Day Express Service
Next or 2nd Day Business Express Service is available for in-stock items in the continental US if ordered and credit is approved by 2pm ET on a business day.
Express Delivery to rural/remote locations typically arrive within 3-4 business days.
Not all items shipping direct from the manufacturer are available for Express Delivery options.
For alterations, please add 2 delivery days for all delivery options
Click here for additional shipping and delivery information. - APO/FPO addresses
Yes most items on DXL.com can be shipped to APO, FPO or DPO addresses, however, there are exceptions. Please contact us before completing your purchase to ensure your items qualify to be shipped to a APO, FPO or DPO address.
Online please select the APO/FPO option on the website under the drop down menu for Country. - Shipping Surcharges
Shipping surcharges are added to the final shipping costs at checkout when a product is oversized.
Sizing & Fit
- Pant Rise (LG/RG)
Some of our pants are available in two rise lengths Regular (RG) & Long (LG).
The LG has a longer rise than the RG.
The rise is the measurement from the top of the inseam to the top of the waistband.IF YOU ARE WE RECOMMEND 5'7" OR UNDER SHORT RISE 5'8"-6'2" REGULAR RISE 6'3" AND TALLER LONG RISE - Suit Sizing Information
There are two main components that determine the fit of a suit. The first component is the drop, which is the difference in measurement between the chest and the waist. The second component is the length of the suit, inseam, and sleeve.
A Regular suit will have a drop from 3 to 6 inches. The larger a man's chest is in the regular size, the smaller drop he will have. For example, a 42" chest corresponds to a 36" waist in a regular suit (six-inch drop) while a 56" corresponds to a 53" waist in a regular suit (three-inch drop).
The Portly or Executive Cut suit has little or no drop. This suit will fit the man whose waist is the same size or bigger than his chest. For example, a 42" chest corresponds to a 40" waist (two-inch drop), while a 56" chest corresponds with a 56" inch waist (no drop). To get the best fit in a portly suit, it is best to use the bigger of the two measurements.
To get the correct length, the following scale can be used:
5'1" - 5'7" generally wears - short
5'8" - 6'1" generally wears - regular
6'2" - 6'4" generally wears - long
6'5" - 6'10" generally wears - x-long
* Note: these are general measurements and some consideration should also be given to man's build. - Hem pants
Some of the pants we carry come with unfinished bottoms. When this is the case, we will be glad to cuff or hem them to the appropriate length for a charge of $12.00.
If you would prefer unfinished pants, we'll be glad to send them without hemming.
Hemming adds 2 to 3 days to normal shipping times and is only available when orders are placed online. - Belt Sizing
We recommend adding one size to your waist size when ordering belts.
- Loose Fit vs. Relaxed Fit Jeans
Relaxed Fit is cut fuller through the hip and thighs for a more comfortable fit.
Loose Fit is cut fuller through the legs with a tapered bottom and sits just below the natural waistline. - Tape Stripe
It's called Tape Stripe because the width of the stripes are about as wide as a piece of masking tape.
- Cotton Piqué
Piqué, refers to a weaving style normally used with cotton yarn, which is characterized by raised parallel cords or fine ribbing. Twilled cotton and corded cotton are close relatives. Cotton Piqué is a medium weight cotton with a raised woven design, and the resulting pattern may consist of squares or other geometric shapes.
- Portly or Executive Cut
Executive Cut (also known as Portly Cut) jackets and suits have a smaller difference or "drop" from the chest measurement to the waist measurement than a typical regular cut jacket.Executive Cut jackets are designed specifically for men who carry more weight in their midsections, and they are proportioned so that these gentlemen can button their jackets properly without having to buy a larger sized regular-cut jacket, which could be too big in the chest/shoulders and also too long.
If the difference between a man's chest measurement and his waist measurement is two inches or less, an Executive Cut jacket is recommended. - Big versus Tall sizing
Our sizing is made to fit the Big or Tall man.
Big is for men under 6'3" and Tall is for men over 6'4". These can also be designated as Regular (Big) or Long (Tall).
Big items are made with a roomier fit through the body with average sleeve, rise and inseam lengths. Pants and slacks designated with Regular will have average room from the waist to the inseam of the item.
Tall items are made with longer fit through the body and will have longer sleeves, rise and inseam lengths. Pants designated as Long will have more room from the waist to the inseam to allow for a longer torso. - 1/2 Sizes in Shoes
Most brands do not make half sizes over size 11.5 medium and some offer limited half sizes. We recommend buying one size larger to accommodate any 1/2 sizes.
Click here for additional sizing information.
Still unsure of your size?
In order to help you get an accurate fit, we've developed a printable sizing guide. In several easy steps you can determine your shoe size. Simply print the three pages full size onto 8.5 x 11 paper, follow the directions and proceed to measure both feet to ensure accuracy.
Click here to download our foot measuring template.
If you cannot open the PDF, you may need to download the latest Adobe Acrobat reader.
https://get.adobe.com/reader/ - Untucked Shirts
When selecting a shirt to be worn untucked, we recommend selecting a shirt with a "shirttail hem".
A Shirttail hem is a curved hem that dips lower in front and back so the shirt stays neatly tucked in. - Women's Apparel
Our clothing line is specifically designed for the Big and Tall man.
- Size Chart
Click here for sizing information and a Size Chart.
- Search by size
Click My Size Profile at the top of the page to shop by size. You can make a selection for each product category.
- Difference between long and regular rise
Some of our pants are available in two rise lengths Regular (RG) & Long (LG).
The LG has a longer rise than the RG.
The rise is the measurement from the top of the inseam to the top of the waistband.IF YOU ARE WE RECOMMEND 5'7" OR UNDER SHORT RISE 5'8"-6'2" REGULAR RISE 6'3" AND TALLER LONG RISE - Waist Relaxer
The Waist Relaxer is a specially constructed side hidden waistband which stretches to provide up to 4 inches of extra comfort, allowing for variation in the size and shape of your waist.
- Shoe width 2E, 3E, 4E, 5E
Size 2E and 3E are Wide.
Size 4E and 5E are Extra Wide.
Click here for sizing information and a Size Chart.
Click here for a a printable sizing guide. In order to help you get an accurate fit, we've developed a printable sizing guide. In several easy steps you can determine your shoe size. Simply print the three pages full size onto 8.5 x 11 paper, follow the directions and proceed to measure both feet to ensure accuracy. - XLong and Long Sizing
To order by length, we recommend:
5'1" - 5'7" generally wears - short
5'8" - 6'1" generally wears - regular
6'2" - 6'4" generally wears - long
6'5" - 6'10" generally wears - x-long
* Note: these are general measurements and some consideration should also be given to man's build.
Social Media
- Facebook/Twitter
Join us on Facebook: http://www.facebook.com/OfficialDXL
Follow us on Twitter: http://twitter.com/DestinationXL
Stores
- Store Hours & Location
Click here for store hours and location.
Taxes
- Sales Tax
The law requires us to collect sales tax on shipments to states where Destination XL Group Inc. has retail stores. Sales tax is charged as applicable for orders delivered to all states except Alaska and Hawaii. Gift Orders: Sales tax may be different for gift orders going to an area with a different tax rate.
Unsubscribe
- Unsubscribe from Emails
To be removed from our email distribution or change the frequency, please click on the preferences link at the bottom of the email you received.
- Remove your name and address from the postal mailing list
You can email us at customerservice@destinationxl.com and we will remove you from our our mailing list.
Since mailings are printed and shipped to postal centers weeks in advance, it may take a few weeks to stop delivery of mailings already in the system.
Warranty
- Warranty
If, for any reason, you are not happy with your purchase, we will accept returns and exchanges of unworn, unwashed merchandise within 90 days of purchase.
If you'd like to return your purchase to your local store, we will be glad to process the refund. Click here to find a store near you.
Click here for additional return/exchange information and a UPS prepaid return label.
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